Returns & Refunds

All Bon's Bakehouse products are handmade, meaning that each piece is unique and may vary slightly in appearance from the photos shown on the website. Small variations are a natural part of the handmade process and are not considered faults.

If you're unhappy with your charm for any reason, please get in touch with me through the contact form below. I'm always happy to help!

Damaged or faulty items

If your order arrives damaged or has a fault, please contact me as soon as possible and provide photos of the item and its packaging so I can assess the issue.

Change of mind

Change-of-mind returns are not accepted, except where required by consumer law.

Customers in the EU and UK are entitled to a 14-day cooling-off period. If you change your mind about your purchase within this period, you can return the item for a refund. The cost of returning the item is the buyer's responsibility, and the item must be returned in its original condition.

Custom items

Because custom items are made especially for you, they cannot be returned or refunded due to change of mind. Custom items are still covered if they arrive damaged or have a fault.

If you have any questions about returns or refunds, please don't hesitate to get in touch using the contact form below.